3 years warranty and advance exchange service within 48 hours
DIVIBROAD now offers a "carefree package"with 3 years warranty and free advance replacement on all its products. The care package "Costumer Care + "includes the following:
- E-mail support for technical questions during business hours Monday through Friday from 9:30 to 17:30 a max. Reaction time of one working day
- An extended warranty with a period of 3 years from the date of delivery instead of the statutory warranty period of one year.
- No additional cost for either repair or for shipments within the EU if defects occur in normal use and normal conditions.
- Guaranteed repair time of 25 working days
- Free provision of replacement equipment within max. 48 hours for the time of repair.
- All repaired equipment will if you want to upgrade to the latest firmware revision